activebuddy’s release of a developer’s kit is “neat”, but i’m not really sure that using roster bots to “enhance the customer experience” is really that compelling of an application. and let’s not ignore the fact that conversational command line interfaces aren’t exactly the easiest things to construct. just how many people want to fill out surveys or check the weather and stock quotes?
don’t get me wrong, i’ve certainly done my share of
rosterbot
fiddling – it’s just that i’m hearing a bunch of technology-driven babble, which isn’t going to lead anywhere. then again, what do i know, maybe
jenny’s
“Still, I can foresee possible uses for this. Library hours, answers to questions in your local ready reference file, registration for programs, maybe even integration with the OPAC to let you know when your ILL request is in. What if one way to search the OPAC would be via IM on your cell phone? Maybe this could be the automated “Wal-Mart greeter” and the second-level of questions goes to a human being. Just thinking out loud here….”