i don’t normally do this kind of thing, but i’m
going to wax enthusiastic about my hosting provider,
cornerhost

, which touts itself as
hosting with a human touch

. this is no mere marketing euphemism – devoid of any spirit – for it
doesn’t take long for a new
cornerhost

customer to see the immovable force behind the company,
michal wallace

, performing his characteristic brand of understated, yet
unparalled, customer support.

a case in point. recently, a peculiar and difficult to track down behavior began
to appear in
ids

, the image management script that i use to power my
photo gallery

. i spent a little bit of time trying to track down the cause of
the problem but didn’t have time to really dig into the root cause,
so i decided to lob a barely coherent email to the private email
discussion group for
cornerhost

customers.

24 hours

later, michal had not only tracked down the bug, but had proposed
several alternative solutions
and

actually modified my script to get it running correctly again! i want you to pause for a moment and think of what would happen in you asked your hosting provider for help with a script that they didn’t officially support.

michal

obviously has a deep understanding of how to run what would
typically be viewed as a commodity business. now, i can hear all
you freshly minted mbas screaming that “high touch” customer
support isn’t
scaleable

and you’re right, to a certain extent, it’s not. but it has been my
experience that
cornerhost

cultivates a relationship with its customers that discourages
abusing the system and the support takes place in a semi-public
forum where any number of smart people can jump in if michal is to
busy to respond within 24 hours. and, of course, he’s probably not
unaware that after one of these superhuman feats of support, a percentage of his customers
with a little google juice are probably going to be more than happy to step
up to the plate and give him a good-old-fashioned unqualified
endorsement.

so, if you’re in the market for affordable hosting with a human
touch, look no further than
cornerhost

.