olivier fills us in on his

decision regarding bug tracking systems

. it looks like he decided to go with
mantis

, which looks nice enough. now he’s looking for a ticketing/help
desk app. i still say he should go with
request tracker

. you get a very usable bug tracker – the fact that the
perl community

uses if for this purposes says something [ no wisecracks from the
peanut gallery]. and in addition to a bug db, you get all the

features

you’d expect in a ticketing system. if you’ve got to get end users
to actually use the tools, it seems like it might be better to have
to go the education process once instead of twice.

caveat: i have’t actually installed the new version, which i’m
going to do tonight or tommorrow, so i can’t actually speak to how
easy or hard the install is.