on
on
:
“Eric Norlin is beginning to think about a taxonomy of
trust: 1. You are who you say you are. 2. You do what you say you
will do. 3. The combined experience of 1 and 2 builds over time.As Norlin points out, this applies to one particular type of trust,
especially when it comes to transactions and collaboration. But it
doesn’t fit so well when applied to squishier relationships. Why
did I trust that guy named AKMA — if an AKMA is a guy at all —
after reading his first couple of blog entries? In this case I
didn’t care much about #1, and #2 doesn’t apply. Different type of
trust. Not an objection to Eric’s taxonomy, just a comment on its
scope. And implicitly: what’s the relationship of the two types of
trust, unless it’st just a trick of language? “