coincindence or not?
aol
has a big case of
unhappy
customers:
“”Scores this low are rarely sustainable in competitive
markets,” University of Michigan professor Claes Fornell said in
the report, regarding AOL. “Either there is improvement or the
company is forced to leave the market–unless, of course, it has
significant monopoly power.””
and
earthlink
is getting all customer-focused by allowing you, the unwashed user,
to
block popups:
“”The pop-up blocker is the most exciting feature,”
said Jim Anderson, vice president of product development. “About
4.1 billion pop-up ads are served on the Internet, and we have had
consumers tell us that is the most annoying experience on the
Internet.””
of course, aol subsidiary, netscape, should be
beaten with a cluestick for killing this very feature in the
netscape 7.0 release:
“Although pop-up window/ad blocking has been a part of
Mozilla for quite some time now, Netscape 7.0, which is based on
Mozilla, will not have the pop-up blocking features of Mozilla when
it is launched. A previous pre-release version of Netscape 7.0 also
did not contain pop-up blocking.An analyst from Jupiter Media stated, “Netscape is a commercial
offering; it’s not in its interest to offer a browser that could
kill pop-up ads.””