Language Use, Personality and True Conversational Interfaces:
“Demand for conversational interfaces is great and growing, especially for online commercial applications. Various studies into how users react socially to an interface have shown that it is possible to improve the usability and general attraction of an interface by carefully implementing an appropriate personality. These findings are taken and applied to a true, reactive, real world, conversational interface. The personality of the interface was manipulated by altering the linguistic style of the systems dialogue. It was found that personality effects, in such an interface, are more complex and subtle than previous research has suggested and that to produce ?real? synthetic personalities the interaction style as a whole must be considered. The linguistic style of different user personality groups was also found to be somewhat inconsistent with findings from written and spoken language. “