Jabber: Instant messaging for e-business
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“By using the example in this article, you can now send one-way messages instantly to users on any device. To give recipients a more personal experience, you might also want to make it possible for them to talk back. For instance, enhance your relay to also be a full-featured Jabber bot. You might want to give customers the option to ask questions about orders, get contacts from within the company, reach support, or anything else that might be valuable.”