CMSWatch The Case for Personal Web Publishing

"Inside of corporations a weblog can be used in a knowledge management or market intelligence function. Every work group seems to have someone on the team who just sends links around via email to all the other people he or she works with. In an environment like that if you give them a weblog and all the sudden the resources start really working for you. Pretty soon everyone wants a weblog to share a resource they found and to annotate useful ways in which that resource can be used by the team."

"A smart company wants to have an employee who's immersed in the rest of the world. The worst thing you can have from the point of view of the management of a company is people who are basically churning your dollars on their own political infighting or whatever's going on inside your culture -- they're not making you any money by doing that. It's better to have people write publicly."

redux [11.05.01]
CW360 IBM executive urges knowledge management caution

"One of the major problems with expert communities, according to Snowden, is that they train behaviour and prevent innovation. Encouraging multiple informal communities throughout the company is a critical step toward innovation, he said.

"Identify people with like interests and pull them together. Allow people to cluster and form communities, then reinforce the ones you want." Snowden said. "Informal communities keep organisations together and make things work.""

redux [10.17.01]
Amy D. Wohl Life On The Internet: Could Blogging Assist KM?

"One of the tough tasks in KM is getting expertise located in an organization (that is, figuring out who has it on a subject by subject basis). Tougher still is validating its credibility with other members of the organization. Toughest of all is getting the experts to agree to share their expertise with others, except as part of their regular job. Employees who have spent a career lifetime enhancing their value because they "know" something others don't are logically reluctant to give away their valuable expertise and, in that process, loose some or all of their value."

"But what if the two - blogging and KM - got together? That is, what if we took the technology that allows Bloggers to quickly annotate their journeys through the web with information about the whys and wherefores with a KM system that allowed their organizational colleagues to use the weblogs as a source of expertise?"

redux [07.16.01]
Seattle Times Knowledge-sharing platform proves wise move for AskMe

"A recent study by market-research firm Gartner Group suggests companies that proactively manage intellectual assets stand to make more profit than those that don't."

"Harry Bruce, associate dean of the University of Washington's Information School, said knowledge sharing is important because information has value in and of itself in our society."

""Clearly, we're increasingly becoming aware of the complexities of trying to share and transfer information and expertise within organizations and between organizations," he said."

Release 1.0 Postmodern Knowledge Management

"People constantly exchange information, the raw material of knowledge, with co-workers, business partners and customers... but they do it using personal, unstructured tools such as email. Wouldn't it be nice if companies could benefit from their own collective intelligence? Despite this appealing premise, years of knowledge management (KM) implementations have produced mixed results."

"The fundamental problem is philosophical. KM suffers from the hubris of modernism: the belief we can discover ultimate truths and organize the world according to rational principles using clever code. It's time for postmodern knowledge management."

"Postmodern KM avoids the deterministic view of knowledge that worked at cross-purposes with human nature. Instead, it operates within and on the basis of existing behavior patterns, mining conversation streams and relationships automatically to incorporate structure and context into the information human users already manipulate. It fosters human intelligence and interaction rather than trying to replace them. In the end, postmodern knowledge management isn't about management at all, because management implies external control. The goal of postmodern KM is simpler yet deeper: leveraging people."

redux [06.12.01]
DigitalMASS First rule of knowledge management: Knowing who needs what

"Within IBM, there's an interesting disconnect between Cooper's team and Larry Prusak's IBM Institute for Knowledge Management, a research group located just across the street from Cooper in Cambridge. While Cooper is trying to sell a sophisticated piece of software that uses automated spiders, linguistic analysis, and Bayesian arithmetic to create topical clusters of documents and identify in-house gurus, Prusak is publishing books and articles that say that the key to developing the kind of strong relationships that make companies more effective -- what he calls social capital -- has nothing to do with software.

In an article in the June issue of the Harvard Business Review, Prusak argues that virtuality -- collaborating with colleagues in an online chat-room, for example -- can eat away at the social fabric of an organization."

Outsights Knowledge Management -- Emerging Perspectives

"Yes, knowledge management is the hottest subject of the day. The question is: what is this activity called knowledge management, and why is it so important to each and every one of us? The following writings, articles, and links offer some emerging perspectives in response to these questions. As you read on, you can determine whether it all makes any sense or not."

redux [05.28.01]
The New York Times I.B.M. Meets With 52,600, Virtually
[requires 'free' registration]

""Intuitively, people feel there should be immense value in knowledge sharing, but no one has gotten their arms around how you do it in a large organization and how you measure its effect," said Steven L. Telleen, an analyst at the Giga Information Group, a technology research firm based in Cambridge, Mass.

IBM Research Fostering the Collaborative Creation of Knowledge: A White Paper

""Good" HCI design practice then, is viewed here not simply as a more practical way to improve productivity on a specific job. It is conceived of as part of larger movement to use technology to foster a more community-based, more contextualized, more systems-oriented view of human knowledge. The consequences include greater chances for improved productivity in the small, but also, in the large, the consequences may include a move toward greater trust and cooperation; less feeling of isolation; more feeling of connectedness; hence, ultimately, more ecologically sound behavior."