snowdeal.org - conflux

conflux

Salon DEN, Boo: R.I.P.
"This week Boo.com, the high-profile, British-based purveyor of luxury sporting goods, and DEN, the high-profile, Hollywood-based purveyor of Net-based entertainment, both crashed and burned."

When a pair of prominent Net companies flame out within days of each other, you can just smell the trend stories cooking in the media oven: Dot-Com Death Rattle! E-Extinction! Net Nada!

But just the slightest attention to these companies' sites and products offers a different view. The Net business may or may not be in trouble, but the failures of these companies don't offer much of a weather vane for this industry. Their problems stem not from general market conditions but from some very specific mistakes that more successful Web sites learned to avoid years ago."

Infoworld The best loyalty program for your Web site may be better customer service
"Honestly, how much distinguishes Amazon from its competitors? So why is Amazon a market leader? Certainly, coming to the game early counts for something. But that alone isn't the answer.
No, Amazon is Amazon because it provides things such as customer service just a little bit better than its competitors. Not always great, just a little bit better. And it's the little differences that pay off big-time with customers. "
News.com Dot-coms learn a lesson from Boo.com
"This first major dot-com collapse came the day after U.K. electronic auction company QXL and Germany's Ricardo agreed to a merger valued initially at $937 million.
These two events are consistent with Gartner's prediction last November that there would be dot-com failures and dot-com mergers in 2000. Gartner's hype cycle indicates that "e" hype would diminish by the first quarter, primarily due to deficient business strategies, poor implementations and the use of the wrong technology.
Unfortunately, Boo.com failed in all respects--most noticeably in its almost unusable, avatar-based system that demanded high-speed access. When coupled with poor business management and an uncontrolled cost base, the result was inevitable. "

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[ rhetoric ]

“"You're not a designer, you're not a writer, and you're not an editor!"

Well, no, blogger, you're not. And therein lies your gift. Because even if it's true the vast majority of blogs would not be missed by more than a handful of people were the earth to open up and swallow them, and even if the best are still no substitute for the sustained attention of literary or journalistic works, it's also true that sustained attention is not what Web logs are about anyway. At their most interesting they embody something that exceeds attention, and transforms it: They are constructed from and pay implicit tribute to a peculiarly contemporary sort of wonder.

...[T]he Web log reflects our own attempts to assimilate the glut of immaterial data loosed upon us by the "discovery" of the networked world. And there are surely lessons for us in the parallel. For just as the cabinet of wonders took centuries to evolve into the more orderly, logically crystalline museum, so it may be a while before the chaos of the Web submits to any very tidy scheme of organization.”

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