“Despite the call from many thoughtful folks for us to give up our patents unilaterally, I don’t believe it would be right for us to do so. This is my belief even though the vast majority of our competitive advantage will continue to come not from patents, but from raising the bar on things like service, price, and selection — and we will continue to raise that bar. We will also continue to be careful in how we use our patents. Unlike with trademark law, where you must continuously enforce your trademark or risk losing it, patent law allows you to enforce a patent on a case-by-case basis, only when there are important business reasons for doing so.

I also strongly doubt whether our giving up our patents would really, in the end, provide much of a stepping stone to solving the bigger problem.

But I do think we can help. As a company with some high-profile software patents, we’re in a credible position to call for meaningful (perhaps even radical) patent reform. In fact, we may be uniquely positioned to do this. ”

“On an important meta-level, one thing to note is that this episode is a fascinating example of the new world, where companies can have conversations with their customers, and customers can have conversations with their companies. I’ve been saying for 4 years now that, online, the balance of power shifts away from the merchant and toward the customer. This is a good thing. If you haven’t already, read the cluetrain manifesto. If you want the book, well…you can get it at several places online…”

“I do want to commend Jeff for listening to his customers. He didn’t just hide behind his lawyers, or a PR spokesperson, but engaged directly, demonstrating that he does understand the new rules of the Internet
economy.”

“Weblogging by nature has been a solitary pursuit, and its practitioners are mostly independents. But as Gillmor and Cooper are showing us, the model can work on a corporate level — if news organizations are willing to be more free with their notion of what is acceptable content for their Web site.”

Gillmor says eJournal is an experiment in what the Web experience can be. “We’re still trying to figure out what it is,” he says. “That’s part of the fun.” While the columnist is (obviously) at the center of the Weblog with what he writes, Gillmor sees it as facilitating a multi-way conversation between he and his readers, and readers and other readers.

Hosting a Weblog is a way to add a personal voice to the corporate face, says Jim Romensesko, one of the most widely recognized Webloggers.”

“This paper establishes a context for the work of Eric Raymond and his description of the Linux phenomenon, by examining the emerging science of complex adaptive systems pioneered by John Holland, Christopher Langton, Robert Axelrod, among others. Raymond’s evolutionary view is given an extended and more formal treatment under the terms of chaos and complexity, and chaos and complexity under the terms of sociology. In addition, this paper presents an ethnographic account of Linux, amassed from a series of electronic mail interviews with kernel developers. These interviews examine Linux as a social phenomena, which has prompted wide interest and become a subject of heated discussion. Comments and feedback of this paper can be found at http://www.cukezone.com/kk49/linux/contents.html.”

“While there has been much talk about the digital divide by race, we find that gaps between blacks and whites under age 60 are more pronounced in the home than at work. We also find they are more pronounced at lower-income levels than at higher-income levels. There is a gap of 11 percentage points between blacks and whites using computers at work (46% vs. 57%); but there is a larger, 22 point gap between blacks and whites who have a computer at home (51% vs. 73%). Similarly, a gap of 8 points exists between blacks and whites using the Internet at work (21% vs. 29%) compared with a larger 19 point gap in access to the Internet or e-mail at home (38% vs. 57%). Although there is a 17 percentage point gap in home-computer ownership between low-income blacks and low-income whites, the differences virtually disappear at upper-income levels.”